TRACTION 4X4 - FAQ

The products are available?
99% of our catalogue are immediately available in stock and ready to ship

In the rare case in which a product indicated with IMMEDIATE availability is terminated (for example because ordered simultaneously by other customers) you will be contacted by our customer service.

How much does the shipping costs?
You can check the shipping costs before ordering. Once the product has been inserted into the cart, simply press the green button "CHECKOUT" to view the shipment table and its additional amounts. The cost will depend on the geographical area, the type of  
shipment and the weight of the package.

When does my shipment arrive?
Orders are prepared and shipped immediately after checking the type of  payment desired. We ship by express courier and delivery takes  approximately 4-7 working days for Europe (some country can have longer delivery times). The average delivery times may also vary depending on the type of payment chosen, in the case of an advance bank transfer the actual shipment of the goods will be performed only after receiving the actual crediting of the sum to the account of the Company (generally this is a time of 1/2 days).

Is it possible to trace my package?
You can follow your shipment. As soon as the package is handed over to the courier you will receive an email or text message notification, with the information necessary to check the status of the shipment and the identification number (tracking) assigned by the courier.

What are the payment methods?
The accepted payment methods are as follows:
- Bank transfer
- VISA or MASTERCARD credit card, and POSTEPAY (on VISA circuit)

Are payments secure?
Our site is constantly updated to ensure total security of your data, the payment system is made via SSL (Secure Socket Layer) web protocol, which allows you to encrypt the data entered. The service, carried out by Unicredit, uses the secure "VERIFIED BY VISA" protocols for payments made with credit cards of the VISA circuit, and "SECURE CODE" for payments made with credit cards of the MASTERCARD circuit. As soon as the order is confirmed at www.traction4x4.it, the customer will be automatically redirected to the UNICREDIT PAGO ONLINE web page and, in the appropriate spaces, will be able to enter the requested data  
(holder, number, expiry date and credit card number). credit used) and  authorize the transaction. The exchange of data in question takes place exclusively between the Customer and the secure online payment system of UNICREDIT.

Traction4x4 S.r.l. will not be in anyway aware of the information related to the credit card of the customer as the payment will be  managed directly by Unicredit."